Privacy Policy

This privacy policy ("Privacy Policy") governs how GOALL LLC (hereafter referred to as "GOALL," "we," "us," or "our") collects, uses, and shares your personal data.

The https://goall.app website and other websites with the goall.app or goall-app.com domains (collectively, the "Websites"), are operated by GOALL LLC. GOALL (Great Online Activities for Language Learning) provides an online language learning platform for language learners in web and mobile applications (collectively, the "Services"). At GOALL, we are committed to protecting the privacy of our users. Our Privacy Policy is created to help you understand our data collection, usage, safeguard practices, and your choices on how your data will be used.

By accessing or using our Services, you accept and agree to be bound and abide by our Privacy Policy, including any future changes to it. If you do not agree with our Privacy Policy, please do not access or use our Services.

1. Overview

GOALL is the developer of the GOALL online language learning app. Our privacy policy aims to provide information on the data collected while utilizing our online language services, including the kind of information we collect, how that information is handled, and whom it may be shared with. This Privacy Policy only applies to the processing of information carried out by GOALL as a data controller, including on the GOALL website and other related websites linked to this Privacy Policy. Separate privacy policies may govern other affiliated entities or third parties, so we recommend you review the privacy policies of those entities as well.

At GOALL, we care about your personal information, so we prepared this Privacy Policy to explain how your information is collected, used, and shared. GOALL is committed to handling your personal information in accordance with this privacy policy, the General Data Protection Regulation ("GDPR"), and other applicable data protection and privacy laws. This Privacy Policy applies to GOALL websites, mobile apps, and related services. By using GOALL, you agree with GOALL's collection, use, and sharing of your personal information in accordance with the terms of this Privacy Policy. To request a copy of your personal data, or if you have any requests concerning your personal information or questions about these practices, please contact us at [email protected].

2. Third-Party Websites and Other Jurisdictions

GOALL site contains links to other sites, including third-party sites, which are not subject to this privacy policy and instead are subject to their own. GOALL does not endorse and is not responsible for the privacy practices or content on these sites. We recommend that you be aware of the privacy policy of any sites you visit outside of GOALL. GOALL is not responsible for the content or privacy practices of other websites, including any personal or financial information collected by third-party payment processors. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Certain GOALL services are subject to additional or different terms. In some jurisdictions, the Service may be subject to supplemental privacy policies or local laws. For users in those jurisdictions, the applicable supplemental privacy policies and local laws will take precedence over this Privacy Policy to the extent they conflict.

3. Information Collected

GOALL is the sole owner of the information collected on this site. GOALL only has access to collect information that you voluntarily give us via using or accessing our services or from other direct contact from you. GOALL will not sell or rent this information to anyone.

GOALL will use your provided information to respond to you, regarding the reason you contacted us. GOALL will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, such as to process your order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Policy.

GOALL collects various types of personal information depending on how you use our services. We collect personally identifiable information about you in the following ways:

The elements of your Data that we collect may include:

Personal Data

Device Data

Usage Data

In addition, some parts of the lessons may require you to produce speech in response to a prompt. To process your speech, your inputted audio may be shared with a third-party provider (e.g., Google Analytics or Amazon Web Services). With your permission, your speech data will be used to improve our product and your experience. Any speech data you allow GOALL to use is anonymized to ensure your identity is concealed. You may choose to stop sharing your audio with us at any time.

4. How Information is Used

When you visit our site, we record your visit in a log file, including the name of each accessed webpage, the date and time of access, the data volume transferred, the operating system used by you, the previously visited website URL, your IP address and the access requesting provider. We collect this information in order to ensure website security and quality.

For paid/premium users only, when you purchase a GOALL subscription, we collect your name, address, email address, usage data, user name, password, credit card number and expiration date, and purchase information. We collect this information in order to identify you as a customer, process orders, deliver products and services to you, and manage customer purchases and accounts. When you submit an inquiry, we collect your name, email address, and zip code in order to process and respond to your inquiries.

For employees or those who apply to work at GOALL, we collect your name, address, email, preferred workplace, prior work experience, skills, referrals, and application documents that you submit. Such information is processed solely for recruitment purposes.

When you use our form for scheduling appointments, we collect your name, email address and other contact details, and selection of language. This information is used to process and handle your request. When you indicate that you want to receive marketing emails from us, we collect your name and email address to send you offers and information about our websites, or products, services, and events offered by us or one of our affiliates, including for marketing and promotional purposes (as permitted by law).

If you are a past or present employee of GOALL or our affiliates, who is based in the European Union, European Economic Area, or Switzerland, GOALL may collect your name, address, and other contact details, such as employment and academic history, financial information, age, gender, nationality, date and place of birth, marital status, language skills, employee and government IDs, income, dates of employment, and tax information, which may be transferred to and processed by GOALL in the United States for the purposes of administration, communication, and complying with labor law requirements.

When you use our websites, we may also collect information that, by itself, cannot be used to directly identify or contact you, such as demographic or technical information. We use automated and manual processing techniques when using information. GOALL's automated methods include artificial intelligence (AI) – technology that allows computers to perform tasks that typically require human knowledge and intelligence.

5. Your Access To and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our Websites:

6. Use and Disclosure of Personal Information

We use your Data for purposes that may include:

You may stop the delivery of marketing emails by clicking the "Unsubscribe" button on your latest email from GOALL. We do not share this information with outside parties except to complete orders, provide services via service providers, comply with legal and regulatory requirements, protect the rights and safety of GOALL and users, and with affiliate entities.

Except as specifically set forth in this privacy policy, we do not share your personal information with any non-affiliated third party without your permission. We may disclose aggregate information, such as demographic information, and our statistical analyses to third parties, including advertisers or other business partners. This aggregate information does not include your personal information.

7. Profile Page and User-Generated Content

After you register for your GOALL account, a profile page will be created for you. Your profile will be populated by the information you submit, such as your name, username, bio, and profile picture ("User-Generated Content"). Your name and email address are included in the user profile as part of the sign-up process. However, your email address will not be shared with other users. Other GOALL users may be able to search for your profile using your username.

Your profile will also include information about your learning progress, such as the languages you are learning, your learning statistics, and your achievements. Moreover, your Profile will show a list of your followers and other users you follow.

By default, your profile is visible to other GOALL users. In addition, your User-Generated Content may be publicly visible. If your profile is public, third-party websites or web scrapers may be able to read, collect, and use your public information for their own purposes.

GOALL may scan or review any User-Generated Content or share your User-Generated Content with a third-party content moderation service provider to ensure compliance with our Community Guidelines. GOALL may restrict or delete User-Generated Content if it violates our Community Guidelines or for any other legitimate reason.

8. GOALL's Use of ChatGPT

When you use GOALL, you may interact with Artificial Intelligence ("AI") features, including Reading Tutor, which provides AI-powered feedback on your answers, and Scenarios, which allows you to send audio to the GOALL application. When you interact with AI features, your information may be shared with AI vendors such as OpenAI, which may keep a copy of your text or audio responses for their own purposes. Please do not submit any personal or confidential information when using AI features.

9. Use of User's Audio in ChatGPT

Some lessons involve you speaking into the GOALL app. To recognize speech, your audio may be sent to a third-party provider such as Google, Apple, or Amazon Web Services. You may skip speaking challenges in your lesson. GOALL may also collect and analyze your speech to help us understand the effectiveness of our lessons and to improve the product. Any audio you agree to send to GOALL is anonymized when it reaches our servers to ensure that no trace of your personal information remains attached to the audio.

10. How Data is Processed

GOALL LLC is based in the United States and processes data in the United States, which may not provide equivalent levels of data protection as your home jurisdiction. GOALL may transfer users' data outside the United States to the United States. GOALL may process your personal information according to the following legal bases: to provide products or services you request, to promote GOALL's legitimate interests, to comply with legal obligations, and with your consent.

11. Providing and Improving GOALL

GOALL will process your personal information to improve GOALL. For example, we will use the information you provide to maintain your Profile and learning progress, display your Profile to other users (unless you make it private), personalize learning content, detect and fix bugs, perform beneficial research, and provide customer service to you.

GOALL may share personal information with third parties that help us provide or improve the Service, including hosting providers such as Amazon Web Services and search engine providers such as Google. GOALL may also share your information with third-party vendors that support product features such as AI, speech recognition, and content moderation.

If you redeem a promotion code to gain a GOALL subscription, we may share data regarding your usage of GOALL with the organization that provided the promotion code.

12. Communicating with You

GOALL will use the email address you provide to send you the following types of messages:

You may opt out of receiving non-essential GOALL emails by clicking "Unsubscribe" at the bottom of your latest email from GOALL.

13. Complying with the Law and Preventing Harmful Activities

GOALL may process and share your personal information, if necessary, in response to and in compliance with legal requests, such as subpoenas, court orders, or other lawful requests by public authorities, including to meet national security or law enforcement requirements. GOALL may share personal information when we believe it is necessary to comply with the law, to protect our interests or property, to prevent fraud or other illegal activity, to assist law enforcement, or to prevent imminent harm.

14. Personalized Advertising

GOALL may process and share your personal information for the purpose of providing you with personalized advertising. To provide personalized advertising, we work with various third-party advertising networks, marketing analytics service providers, and website analysis firms, such as Google, Facebook, and Oath. These third-party advertising service providers collect and use personal information about your visits to and use of the Service, as well as other websites, in order to serve you with advertisements and content tailored to meet your preferences and interests, and to understand ad effectiveness better.

You may also opt out of receiving personalized ads from advertisers and ad networks that are members of the Network Advertising Initiative or who follow the DAA Self-Regulatory Principles for Online Behavioral Advertising using their respective opt-out tools. Users in certain jurisdictions, such as the European Union and the United Kingdom, are opted out of personalized advertising by default, but may opt in. Opting out of personalized advertising does not prevent the display of all advertisements to you. Certain GOALL subscriptions may offer an ad-free experience.

15. Anonymous Information

GOALL may process any aggregated, de-identified, or otherwise anonymous or anonymized information. Such information is not considered personal information. We may also use information in aggregate form so that no individual user is identified for marketing profiles, strategic development, and audit usage of the site.

16. Legal Grounds and Purposes for Processing Your Personal Information

Purpose of the Processing:

Legal Grounds:

We will only collect and process your personal data where we have lawful grounds. Lawful grounds include your given consent, contracts where processing is necessary for the performance of a contract with you, such as to deliver requested GOALL Services you have requested, and "legitimate interests."

17. Your Data Subject Rights

You also have the following rights in relation to the personal information we hold about you, in addition to any other rights required by applicable law:

Right of Access – You may obtain confirmation from GOALL on whether your personal information is or is not being processed by us, and how it is used.

Right to Correction – You may ask GOALL to take measures to correct your personal information if it is inaccurate or incomplete.

Right to Deletion – You may request for the deletion or removal of your personal information when there is no compelling reason for GOALL to keep using your information or its use is unlawful.

Right to Restrict Processing – You may suppress the further use of your personal information when we assess a request for rectification or as an alternative to erasure.

Right to Transfer Data – You may obtain and reuse your own personal information for your own purposes across different platforms.

Right to Object – You may object to certain types of processing, as long as it takes place for our legitimate interests.

Right to Withdraw Consent – Where GOALL processes your personal information with your consent, you may withdraw your consent at any time. However, such withdrawal does not affect the lawfulness of prior processing.

Right to Complain – If you believe GOALL does not comply with applicable data protection laws, you may lodge a complaint before any competent data protection authority.

You may request to access or erase your personal information. To make a privacy-related request, email [email protected]. If you are in the European Economic Area (EEA), you have the right to lodge a complaint with the EEA Supervisory Authorities concerning our collection and use of your personal information. For concerns related to the United Kingdom, you may contact the UK Supervisory Authority.

18. Use and Disclosure of Personal Information in Other Countries

In other countries, we may share data collected through digital distribution marketplaces such as the Apple App Store with companies that we partnered with to offer, support, or manage GOALL accounts, products, or services, and to manage and control data, subject to GOALL's Privacy Policy.

19. Use of Cookies and Other Tracking Devices

We use "cookies" and other tracking devices on this site to help personalize your use of our sites. When you access GOALL, we store certain data from your browser using cookies. A cookie is a small piece of information that is sent to your computer's hard drive by the web server so that the website can remember who you are. We use cookies as data stored on your electronic device to help us improve your access to and identify repeat visitors to our site.

We may use information from cookies for these purposes:

Further information on preventing cookies from being stored on your computer can be found at http://www.allaboutcookies.org under the 'manage cookies' section. You may remove or block flash cookies by going to Adobe's Website Storage Settings Panel.

20. Third-Party Tracking Service

When you use GOALL, some of your activity will be logged on the platform used to build GOALL, which may capture and analyze your activity and provides GOALL with data to help make the GOALL app better. This third-party service keeps track of user names, email addresses, and profile pictures, but does not record passwords.

GOALL may share your personal information with external companies that perform services on behalf of GOALL. When GOALL works with an external party, these parties agree to process your personal information based on GOALL's instructions and in compliance with this Privacy Policy. We will not disclose nor sell personal information to third parties for direct marketing purposes.

21. Security Policy

GOALL is committed to doing its best to maintain the security of information collected on our websites. We take precautions to protect your information. GOALL has appropriate measures in place to help ensure that users' data is protected against unauthorized access or use, alteration, unlawful or accidental destruction, and accidental loss.

When you submit personal or sensitive information via Websites and Services, your information is protected online and offline. Wherever we collect personal or sensitive information, that information is encrypted and transmitted to us securely. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers and servers where we store personally identifiable information are kept in a secure environment.

22. Keeping Your Private Information Safe

GOALL is not liable if our Services are hacked and private information is stolen. In the rare occurrence of a data breach, GOALL will provide notice and act accordingly, in compliance with and as required by applicable laws and regulations, to address the breach.

GOALL is built with security features that protect your information and personal data. We maintain and protect the collection, storage, and disclosure of your personal information through physical, electronic, and procedural safeguards, as well as technical, administrative, physical, and organizational measures designed to mitigate the risk of unlawful or unauthorized access, alteration, modification, destruction, loss, disclosure, or use of your data.

We work hard to protect you and GOALL from unauthorized access, alteration, disclosure, or destruction of information we hold, including:

To protect your account, we encourage you to:

23. Transfer of Data

The Internet facilitates the worldwide transfer and processing of personal data. Considering this global nature, we recognize that data transmission may occur across international borders. For individuals within the European Union, we adhere to the EU-U.S. and Swiss-U.S. Privacy Shield Framework ("Framework") established by the U.S. Department of Commerce. To learn more about our certification under the Framework, please visit the U.S. Department of Commerce website.

24. Data Retention

GOALL generally retains your personal information until your account is deleted (Account Deletion Request). While processing your personal information, we ensure compliance with this privacy policy. Subsequently, once your personal information is no longer required, we securely erase or anonymize it. However, certain information may be retained by GOALL for extended periods if necessary to meet legal obligations, provide our services, safeguard our legitimate interests or those of third parties, resolve disputes, investigate misuse or disruptions of the service, or fulfill contractual agreements. Additionally, anonymous data may be retained indefinitely.

GOALL takes reasonable steps to securely destroy or permanently de-identify personal information when no longer needed or when you delete your account. If you have any questions or concerns regarding data retention or our international data transfer practices, please contact us at [email protected].

25. Access to Data

In accordance with applicable law, you may have the right to request confirmation of the existence of specific personal data related to you. You may also verify its origin, content, and accuracy, as well as exercise various rights, including the right to access, review, transfer, delete, or restrict the processing of certain types of personal data.

For any other questions or requests regarding your personal information or if you wish to exercise your data protection rights regarding the personal data we have collected about you, please contact [email protected].

26. Children

To access the GOALL app, all users must be at least 13 years old.

GOALL's target audience is autonomous adult language learners. GOALL is intended for a general audience and is not directed to children under 18. GOALL does not knowingly collect personal information as defined by the Children's Online Privacy Protection Act ("COPPA") in a manner not permitted by COPPA. If you are a parent or guardian and believe GOALL has collected any personal information belonging to a child in a manner not permitted by COPPA, please contact us at [email protected].

27. Changes to this Privacy Policy

GOALL reserves the right to amend, update, replace, or change this Privacy Policy. GOALL will not materially change this Privacy Policy to make it less protective of your data, without giving you advance notice. GOALL may use your email address or an in-app notification to provide notice of any updates.

As we continue to develop our sites and take advantage of technologies to improve our services, this Privacy Policy and our Services may change. All updates will be posted on this page. The date of the last revision will be indicated at the bottom of the Privacy Policy.

28. Contact Us

Please direct any comments, questions, inquiries, or concerns about this privacy policy to [email protected]. GOALL LLC. is the data controller of your data for the purposes of the General Data Protection Regulation ("GDPR") and any relevant local legislation.

29. California Residents

If you reside in California, we are required to provide additional information to you about how we use and disclose your information, and you may have additional rights with regard to how we use your information. We reserve the right to collect certain categories and specific pieces of information about individuals that are considered "Personal Information" in California (CA), including:

Personal and Other Identifiers: First name and last name, personal contact information, mailing address, email address, IP address, device, and online activity information, age, birthdate, gender, demographics, username and password to our Websites or Services.

Commercial Information: Payment details, credit card information, and purchase or transaction history.

Sources: We may collect certain categories of CA Personal Information from you and other third parties.

Use of CA Personal Information: We may use CA Personal Information for business or commercial purposes.

Consumer Rights: Subject to certain exceptions, as a California resident, you may have the following rights to your CA Personal Information: request of access to your CA Personal Information that we collect, use, disclose, or sell; request of deletion of your CA Personal Information; and request of information about the CA Personal Information we have "sold," as defined under CCPA, or disclosed for business purposes within the preceding 12 months.

This policy was last updated on and effective as of: March 28, 2024